Ninja Print on Demand Frequently Asked Questions

To order for yourself you would need the product to exist in Shopify, but it can be a draft (so not published to your online store). Then you can go to the orders option in Shopify and create a new draft order, select the product you want to order, and set yourself as the customer. You can apply a 100% discount so you don't charge yourself, but your store will still be charged the production cost.

We're so glad you asked! We have this helpful video to show you how to get started!

To learn how to setup your store, please visit the Shopify Help Center | Setting up your store.

We do not offer expedited shipping options at this time.

If your request is being declined for fulfillment, the reason why will be on the order in Shopify and may look something like the image below. Please read the Reason, and update accordingly.

The best art for DTF printing is a vector image or raster image at 300 DPI and with aliased edges. DTF printing cannot do faded edges or small thin details. For optimal results please ensure your artwork is vector. If using raster like PNG, make sure to not have any transparencies or fuzzy pixels in your artwork. See image for reference:

No, you don’t need print-ready artwork to begin! Our feature-rich design studio offers thousands of images, dozens of text styles, and the ability to upload and manipulate your own images. This makes it easy to create the perfect design, even if you’re starting from scratch.

• T-Shirts / Crewneck Sweatshirts
  • Front - 11” wide x 16" tall
  • Back - 11" wide x 16" tall
• Hoodies
  • Front - 11” wide x 9" tall (to pockets)
  • Back - 11" wide x 16" tall

Each print area has its own max width and height as you will be able to see with our bounding box. We can only print what is inside the print area bounding box.

Ninja POD uses DTF (Direct-to-Film) printing for all their products, including polos and hats.

We accept PNG, JPG, PDF, AI, EPS, and SVG files. For best results, use PNG files with transparent backgrounds at 300 DPI resolution and true to size.

We offer a wide range of apparel products (t-shirts, hoodies, tank tops). New products are added regularly based on market demand.

You can use our lifestyle image creator to generate an image with your design. If for some reason that option is not available on the product you are creating, you can also use this tool here and create a mockup and simply upload it to the Shopify product page.

No, all artwork on a product will print the same size across all sizes.

You may be hitting a Shopify variant limit. Currently, Shopify allows up to 100 variants per product in each store, with a daily limit of 1,000 new variants once a store reaches 50,000 across all products. If you hit that variant limit you may need a third party app or to change your theme to allow for more complex variations.

Variants are different individual options for products – this can include size, color and brand. For sizes S-XXL on a Black Gildan Heavy Cotton tee, there would be a total of five (5) variants. For sizes S-XXL on both black and pink Gildan Heavy Cotton tees, there would be ten (10) variants. To offer S-XXL in black and pink on the Gildan Heavy Cotton and Bella + Canvas Cotton tee there would be twenty (20) variants.

Feel free to contact our support team with any questions!

Please refer to Shopify's Help Center on variant limits for more information.

We do not recommend editing a design once an order has been placed. You run the risk of potentially not printing the design you intended or your customer thought they were purchases. Instead, we recommend duplicating the design, making your edits, and then saving as a new product and then removing the old product to reduce any risk of misprinting.

With Ninja POD, you’re charged once your fulfillment requests are accepted. Setting up your payments is easy—just connect your preferred payment method through the Ninja POD app, and we’ll handle the rest seamlessly.

This information is available once you create a product. You can adjust your profit margin by percentage or dollar amount.

There are no monthly fees or listing fees. We only make money when you make a sale. You will be charged the production cost seen on your product page as well as our flat rate shipping fee.

Yes! You can create discount codes, run sales, and offer promotions. Set percentage or fixed-amount discounts, limit usage, and set expiration dates. Promotional tools help you attract customers and boost sales. Please note, your production costs will stay the same.

We're committed to providing a quick and reliable experience. Most orders are produced and shipped within 2 to 4 business days, ensuring your customers receive high-quality products without unnecessary delays.

Ninja POD offers standard flat-rate shipping which includes tracking, allowing you and your customers to easily monitor the progress of all orders.

Shipping is calculated based on the below product categories. The first item in each category for a given order will carry the “First Item” price. Any additional items a customer purchases of the same category will then incur the “Additional Items” prices.

• Contiguous US:

  • Heavyweight (sweatshirts)	$7.99	+ $2.50 / additional item
    Lightweight (t-shirts)	$4.99	+ $1.50 / additional item

• Alaska, Hawaii, Puerto Rico:

  • Heavyweight (sweatshirts)	$15.00	+ $3 / additional item
    Lightweight (t-shirts)	$6.99	+ $2.50 / additional item

• Canada:

  • Heavyweight (sweatshirts)	$16.25	+ $8 / additional item
    Lightweight (t-shirts)	$9.25	+ $3 / additional item

If your customer receives a damaged product or discovers a manufacturing defect, Ninja POD will offer a free reprint if notified within 30 days of delivery. Visit the Orders page and find the Reprint request action. If you have any issues you can contact us at support@ninjaprintondemand.com For our full policy, please visit https://ninjaprintondemand.com/policies/refund-policy

There can be a couple reasons. If you have not finished setting up your Ninja POD account, the order will not fulfill. If you have not requested fulfillment, we have not received your order. If your order has been accepted and it has been over a week with no update, please contact us.

Yes, Ninja Print on Demand is a fully blindship service. We ship in plain white packages direct to your customer.

There are 2 ways to have your orders auto-fulfill.

Option 1 - recommended: Please go to the Shopify App Store and download a free app called Shopify Flow. Once installed, download this file. In the Flow app, hit Import and upload the file downloaded. It should look like this when you are done.

Option 2 - advanced: Shopify Settings > General > Order Processing. This is the built-in Shopify settings to auto-fulfill orders without the use of Flow, however, I only recommend this if you are just using fulfillment apps like NinjaPOD. If you have any digital products or products you need to manually fulfill on your end (items that you may have in house inventory for) then this setting will automatically fulfill those items as well which may cause problems for you.

You can find your Ninja POD Order # in 2 convenient places.

1. You can find it in our app under Orders. The Ninja POD Order # is displayed in the order list. If you are using a mobile device you will need to scroll over to the right to see more details.
2. You can find this nested under Ninja POD accepted the request for fulfillment of 1 item. If you click on that, the section will expand and you will see your Ninja POD Order # listed.

The Ninja POD Order # is Ninja POD's way of identifying your unique order in our system. Similar to how a customer will reference their order number for assistance, we require the Ninja POD Order # to provide specific information about an order.

"Why can't you use my customer's order number?" you ask? This is because Shopify sets up most stores the same way, so if your order number is 1002, the chances another store is using the same order number is 100%. Our app provides a unique number in our system so we can tell your order #1002 apart from another store's #1002.

Yes, customers receive tracking information via email once their order ships. They can track their package directly with the shipping carrier.

I'm so sorry there was an issue. To request a reprint, go to your Ninja POD app and go to Orders. Find the correct order, and on the far right, click the vertical 3 dots (⋮) and select Reprint request.

We ship via UPS Mail Innovations. UPS Mail Innovations is a shipping service that combines the strengths of UPS and the USPS (United States Postal Service) to offer cost-effective and efficient delivery for businesses. UPS handles the initial transportation and sorting, while the USPS handles the final delivery to the recipient's address. This hybrid approach allows businesses to leverage UPS's vast network and the USPS's last-mile delivery capabilities, potentially resulting in lower shipping costs and faster delivery times. Some times your tracking number gives better information depending on what site you check the tracking. Unfortunately, we have no control over what this information displays and any issues with tracking updates need to be directed to UPS/USPS directly.

Yes, we can! However, your Shopify store will need to be setup to accept APO shipping addresses. Follow these simple steps to get this on your store!

1. Log in: to your Shopify admin.
2. Navigate to the Shopify App Store.
3. Search: for shipping apps that specifically mention APO/FPO support, or use keywords like "military shipping" or "address validation".
4. Install: the app by clicking on its listing and then selecting Add app.
5. Authorize: the app when prompted in your Shopify admin.
6. Configure: the app's settings to ensure it correctly identifies and processes APO/FPO addresses, which may involve setting up custom rules for free shipping or other conditions.

Use social media marketing, SEO optimization, email campaigns, and influencer partnerships. This will get your product in front of as many people as possible.

No, unfortuanetly we cannot help you with marketing your store. We are a fulfillment only service.

At this time we only support Shopify integration. We are always working on ways to improve our app and will be looking to integrate with different platforms. Keep an eye out on our app updates in the future!

Intregating to TikTok is really simply. Go into the Ninja POD app, go to settings, and turn on Inventory Tracking. Depending on how many products you have, you may need to wait a few minutes for this to be fully enabled across all products. Once on, you can install the TikTok app from the Shopify app store and connect your account. Once connected, you can start syncing your products and start selling!

Go to Settings to update your payment details, shipping information, and return address. Keep your information current to ensure smooth operations and timely payments.

Simply uninstall the app. 48 hours after uninstalling, your data will be permanently deleted. Please note that account deletion is permanent and cannot be undone. Ensure all pending orders are fulfilled and payments are settled before uninstalling the app.