Ninja Print on Demand Frequently Asked Questions

To order for yourself you would need the product to exist in Shopify, but it can be a draft (so not published to your online store). Then you can go to the orders option in Shopify and create a new draft order, select the product you want to order, and set yourself as the customer. You can apply a 100% discount so you don't charge yourself, but your store will still be charged the production cost.

We're so glad you asked! We have this helpful video to show you how to get started!

To learn how to setup your store, please visit the Shopify Help Center | Setting up your store.

When submitting design files, ensure they are either vector or raster images at 300 DPI for optimal print quality. Files should be sized correctly to match your desired print dimensions, and we recommend using RGB color mode for the best results. We accept almost all file types, so you can upload your designs in the format that works best for you.

No, you don’t need print-ready artwork to begin! Our feature-rich design studio offers thousands of images, dozens of text styles, and the ability to upload and manipulate your own images. This makes it easy to create the perfect design, even if you’re starting from scratch.

• T-Shirts / Crewneck Sweatshirts
  • Front - 11” wide x 16" tall
  • Back - 11" wide x 16" tall
• Hoodies
  • Front - 11” wide x 9" tall (to pockets)
  • Back - 11" wide x 16" tall

Each print area has its own max width and height as you will be able to see with our bounding box. We can only print what is inside the print area bounding box.

Ninja POD uses DTF (Direct-to-Film) printing for all their products, including polos and hats.

We accept PNG, JPG, PDF, AI, EPS, and SVG files. For best results, use PNG files with transparent backgrounds at 300 DPI resolution and true to size.

We offer a wide range of apparel products (t-shirts, hoodies, tank tops). New products are added regularly based on market demand.

You can use our lifestyle image creator to generate an image with your design. If for some reason that option is not available on the product you are creating, you can also use this tool here and create a mockup and simply upload it to the Shopify product page.

No, all artwork on a product will print the same size across all sizes.

With Ninja POD, you’re charged once your fulfillment requests are accepted. Setting up your payments is easy—just connect your preferred payment method through the Ninja POD app, and we’ll handle the rest seamlessly.

This information is available once you create a product. You can adjust your profit margin by percentage or dollar amount.

There are no monthly fees or listing fees. We only make money when you make a sale. You will be charged the production cost seen on your product page as well as our flat rate shipping fee.

Yes! You can create discount codes, run sales, and offer promotions. Set percentage or fixed-amount discounts, limit usage, and set expiration dates. Promotional tools help you attract customers and boost sales. Please note, your production costs will stay the same.

We're committed to providing a quick and reliable experience. Most orders are produced and shipped within 2 to 4 business days, ensuring your customers receive high-quality products without unnecessary delays.

Ninja POD offers standard flat-rate shipping which includes tracking, allowing you and your customers to easily monitor the progress of all orders.

Shipping is calculated based on the below product categories. The first item in each category for a given order will carry the “First Item” price. Any additional items a customer purchases of the same category will then incur the “Additional Items” prices.

• Contiguous US: (Shirts) - $4.99 + $1.50 / additional item
  • (Sweatshirts) - $7.99 + $2.50 / Additional item
• Alaska, Hawaii, Puerto Rico - $15.00 + $3 / additional item

If your customer receives a damaged product or discovers a manufacturing defect, Ninja POD will offer a free reprint or a refund if notified within 30 days of delivery. Visit the Orders page and find the Reprint request action. If you have any issues you can contact us at support@ninjaprintondemand.com

There can be a couple reasons. If you have not finished setting up your Ninja POD account, the order will not fulfill. If you have not requested fulfillment, we have not received your order. If your order has been accepted and it has been over a week with no update, please contact us.

Yes, Ninja Print on Demand is a fully blindship service. We ship in plain white packages direct to your customer.

To have all your orders auto-fulfill, please go to the Shopify App Store and download a free app called Shopify Flow. Once installed, download this file. In the Flow app, hit Import and upload the file downloaded. It should look like this when you are done.

Yes, customers receive tracking information via email once their order ships. They can track their package directly with the shipping carrier.

I'm so sorry there was an issue. To request a reprint, go to your Ninja POD app and go to Orders. Find the correct order, and on the far right, click the vertical 3 dots (⋮) and select Reprint request.

We ship via UPS Mail Innovations. UPS Mail Innovations is a shipping service that combines the strengths of UPS and the USPS (United States Postal Service) to offer cost-effective and efficient delivery for businesses. UPS handles the initial transportation and sorting, while the USPS handles the final delivery to the recipient's address. This hybrid approach allows businesses to leverage UPS's vast network and the USPS's last-mile delivery capabilities, potentially resulting in lower shipping costs and faster delivery times. Some times your tracking number gives better information depending on what site you check the tracking. Unfortunately, we have no control over what this information displays and any issues with tracking updates need to be directed to UPS/USPS directly.

Use social media marketing, SEO optimization, email campaigns, and influencer partnerships. This will get your product in front of as many people as possible.

No, unfortuanetly we cannot help you with marketing your store. We are a fulfillment only service.

At this time we only support Shopify integration. We are always working on ways to improve our app and will be looking to integrate with different platforms. Keep an eye out on our app updates in the future!

Go to Settings to update your payment details, shipping information, and return address. Keep your information current to ensure smooth operations and timely payments.

Simply uninstall the app. 48 hours after uninstalling, your data will be permanently deleted. Please note that account deletion is permanent and cannot be undone. Ensure all pending orders are fulfilled and payments are settled before uninstalling the app.